Unzer support

Hello, how can we help you?

Would you like an individual quotation? Do you have a technical question? Would you like to know what terms such as tokenization, virtual IBAN or factoring actually mean? We have prepared some information for you here.

Contact the sales team

Our colleagues support you in all matters relating to prices, contracts and products.

Contact the sales team

Technical Support

Speak to our technical experts or use our detailed documentation.

Get technical support

Become a partner

Would you like to become a partner of Unzer? We support you in providing your customers with tailor-made solutions for their payment processing.

Become a partner

Other ways for you to get in touch with us

Send a short e-mail

Send us an e-mail with your general questions. We will get back to you quickly. support@unzer.com

Call the new customer support line

Our in-house call centre is on hand to help you from 9:00 am to 5:00 pm Monday to Friday. Germany: +49 (0)6221 43101-00 Austria: +43 (0)1 513 66 33 600

Call the existing customer support line

Should you have any questions regarding current contracts/agreements, our colleagues will be happy to help. Germany: +49 (0)6221 43101-00 Austria: +43 (0)1 513 66 33 669

How to make business and press inquiries

Unzer E-Commerce GmbH Vangerowstraße 18 69115 Heidelberg Germany +49 (0)6221 43101-00

Gotenstr. 10 20097 Hamburg Germany +49 (0)6221 43101-00

Grüngasse 16 A-1050 Wien Austria +43 (0)1 513 6633-100

For press releases/information, you are welcome to contact us at presse@unzer.com