Unzer support

Hello, how can we help you?

Would you like an individual quotation? Do you have a technical question? Would you like to know what terms such as tokenization, virtual IBAN or factoring actually mean? We have prepared some information for you here.

Contact the sales team

Our colleagues support you in all matters relating to prices, contracts and products.

Technical Support

Contact our technical experts or use our detailed documentation.

Become a partner

We support you in providing your customers with tailor-made solutions for their payment processing.

Other ways for you to get in touch with us

Send us an e-mail with your general questions. We will get back to you quickly. support@unzer.com

new customer-support line

Our in-house call centre is on hand to help you from 9:00 am to 5:00 pm Monday to Friday. Germany: +49 (0)6221 43101-00 Austria: +43 (0)1 513 66 33 600

onboarding-support line

If you are already in the e-commerce onboarding process and you have a question, our colleagues will be happy to help. Germany: +49 (0)6221 43101-00 Austria: +43 (0)1 513 66 33 669

existing customer support line

Should you have any questions regarding current contracts/agreements, our colleagues will be happy to help. Germany: +49 (0)6221 43101-00 Austria: +43 (0)1 513 66 33 669

Are you an end-customer?

You are using our payment methods by having questions regarding invoices or dunnings, our colleagues will be happy to help. DE und AT: 0800-4043300

How to make business and press inquiries

Unzer E-Commerce GmbH Vangerowstraße 18 69115 Heidelberg Germany +49 (0)6221 43101-00

Gotenstr. 10 20097 Hamburg Germany +49 (0)6221 43101-00

Grüngasse 16 A-1050 Wien Austria +43 (0)1 513 6633-100

For press releases/information, you are welcome to contact us at presse@unzer.com