Unzer accelerates merchant onboarding and significantly shortens activation times

Berlin, May 12, 2016 – Unzer has restructured its merchant onboarding process and significantly reduced the average activation time. The European provider of payment and software solutions is responding to rising merchant expectations for faster and more transparent onboarding. 

The analysis showed that delays seldom result from individual checks, but more often from a lack of transparency between teams, inconsistent requirements, and manual data entry. 

“Onboarding is more than a formal intermediary step. It is the moment in which an agreement becomes operational reality,” says Jacob von Ingelheim, Chief Risk and Transformation Officer at Unzer. “Merchants are right to expect this transition to be reliable, transparent, and swift. That is why we’ve fundamentally overhauled our entire onboarding process.”

Unzer has clearly defined responsibilities between sales, merchant onboarding, risk, and compliance, standardised regulatory requirements, actively managed waiting times, and digitalised data capture. The cornerstone of this new approach is rule-based process management: standard cases will, in future, be handled automatically by the system, while complex situations will continue to be reviewed by specialists. In this way, Unzer aims to fully onboard a significant proportion of new merchants digitally into the system.

“In the payments market, speed is becoming ever more important, especially for small and medium enterprises,” says von Ingelheim. “At the same time, regulatory obligations remain central. Our priority is to combine both.” 

About Unzer

Unzer helps merchants digitalise their business with simple and integrated payment and software solutions. Our platform connects payments, software, and financial services in one ecosystem – enabling merchants to sell online and in-store. Built for small and mid-sized businesses, Unzer makes commerce simpler and more efficient. More than 90,000 merchants across Europe already use Unzer’s ecosystem. The company employs around 750 people across eight offices in Germany, Austria, Denmark, and Luxembourg.