Revenue Risk in Payments: 5 Signs It’s Time to Switch Your Payment Service Provider (PSP)

Many payment providers are expensive, inflexible, and hold merchants back instead of fueling their growth. Discover the 5 key warning signs that it’s time to switch your PSP.

10/27/2025

5 min

Expert contact

A modern PSP (Payment Service Provider) should offer far more than just technically smooth payment processing.

Does your payment solution actively contribute to revenue growth?Does it help you deliver a better customer experience?

Can you react quickly and flexibly to new market trends?

And—most importantly—does it scale with your business?If you’re currently losing customers at checkout due to missing payment methods or inflexible systems, it’s costing you real money—especially in today’s competitive landscape.

5 Signs It’s Time to Switch Your PSP

Here are five clear indicators that your current PSP may no longer be the right fit for your business.

1. Hidden Fees and Non-Transparent Pricing

A major pain point with many PSPs is the lack of pricing transparency.
In addition to standard setup and transaction fees, merchants often pay extra for essentials like reporting tools, support, custom payout schedules, and more.
Chargeback, refund, and return fees are often excessive. Add long-term contracts, minimum volume commitments, and penalties for revenue fluctuations—and your profit margins shrink fast.
The result: less flexibility and less room for growth.

2. Slow Support and No Dedicated Account Manager

n day-to-day business, fast support is essential.
Whether it’s a terminal outage or a failed online payment, delays in getting help can bring your sales to a halt.
Many PSPs rely on ticket systems with no direct contact person.
Smaller and mid-sized merchants, in particular, suffer when their service plan doesn’t include personal, responsive support.

3. Lack of Innovation and Missing Integrations

Many payment providers focus primarily on large enterprise clients—leaving SMEs with outdated, one-size-fits-all solutions.
Key payment options like Buy Now, Pay Later (BNPL), Apple Pay, and Google Pay are often missing, as are local payment methods that customers expect.
Integrations with ERP systems, accounting software, and eCommerce platforms are frequently unreliable or incomplete.
That means manual data entry, error-prone reconciliation, and costly workarounds every time you want to add a new feature.

4. Poor Customer Experience

Today’s customers expect a seamless and fast payment experience—online, in-store, and everywhere in between. Missing payment methods lead to higher cart abandonment rates. Another hidden issue: disconnected sales channels.
If online and offline systems aren’t integrated, customers must re-enter their data, and loyalty or discount programs won’t sync automatically.
The result? Frustration and lost sales.

5. Outdated Gateway Architectures

Many PSPs still rely on legacy gateway infrastructures from the 1990s or 2000s. Instead of modern APIs and flexible microservices, they use monolithic systems that are slow and expensive to update.
For merchants, this means that adding BNPL, wallets, or loyalty programs becomes a costly, time-consuming project.
Even worse: disconnected POS, online, and mobile systems make unified reporting impossible.
And outdated setups often fail to meet EU regulations like PSD2, SCA, or DATEV—creating serious compliance risks.

Switch Your PSP—Easily, with Our Concierge Service

If you recognize one or more of these issues, it’s time to rethink your payment setup.
Outdated systems, limited payment options, rigid contracts, and poor support are more than annoyances—they’re direct threats to your revenue and growth.

Switching to Unzer is simple, fast, and risk-free thanks to our Concierge Service:

Dedicated personal support
No additional costs, no downtime
Complete migration in just 30 days

Switch to Unzer now

Revenue Calculator: How Much Can You Gain by Switching?

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10 Reasons
Why You’re in the Best Hands with Unzer

Whether you’re looking for an alternative to Adyen, Mollie, Payone, or another provider—Unzer could be the right choice for you.

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