Unzer Launches UnzerAI to Improve Internal Efficiency, Security, and Compliance
Berlin, July 2025 – After successfully introducing its internal AI assistant earlier this year, Unzer announces UnzerAI, an advanced and user-friendly successor to its previous tool, UnzerGPT. Designed exclusively for Unzer employees, UnzerAI helps teams quickly find internal information, improve productivity, and make confident decisions, without compromising data security.
Since its initial launch, the assistant has proven popular, with over 80% of employees using the solution. On average, more than 300 team members actively used the tool weekly, participating in around 1,200 conversations and exchanging approximately 10,000 messages.
Structured access to internal knowledge through specialised agents
UnzerAI further enhances this experience by seamlessly integrating Unzer’s internal knowledge base, providing employees with fast and accurate real-time responses – all conveniently accessible through one platform. Employees can now spend less time manually searching for documents and instead prioritize tasks that add the greatest value to the business.
To this end, the platform provides two distinct agent functionalities: a dedicated Unzer Agent, trained specifically on internal processes and guidelines, and a General Agent, suitable for broader queries not directly related to internal procedures.
Security and Compliance by Design
In addition to increasing productivity, UnzerAI is carefully designed to meet rigorous security and compliance standards. It operates in a secure, protected environment, does not process personal information or sensitive customer data, and adheres strictly to regulatory and internal data policies. Moreover, every response provided by the assistant references verifiable internal documentation, creating full transparency and giving employees confidence in the information provided.
“We didn't just create an AI assistant – we built a secure, intelligent platform that directly reflects our company's principles,” said Niv Liran, Chief Product and Technology Officer at Unzer. “UnzerAI now plays an integral role within our organisation, enabling teams to work efficiently while ensuring our data remains fully protected.”
Commitment to Continuous Improvement
Looking ahead, Unzer plans to expand UnzerAI's features, integrating more closely with merchant services, and offering advanced internal analytics. The objective continues to be clear: creating a safe and seamless AI experience that benefits employees, merchants, and partners without compromising standards or ethics.
“Our customers trust us with their most sensitive data,” Liran added. “With UnzerAI, we demonstrate that powerful AI can coexist with strict privacy.”
About Unzer
Unzer provides an ecosystem that enables businesses to digitalise through simple and integrated payment and software solutions. From online purchases and in-store mobile POS systems to final settlement and essential business processes, Unzer simplifies and optimises retail operations. This all-in-one approach helps merchants run their businesses more efficiently while ensuring a seamless shopping experience for their customers.
More than 85,000 merchants across Europe already use Unzer's ecosystem. The company employs around 750 people in eight offices in Germany, Austria, Denmark and Luxembourg.