Outstanding receivables tie up both your capital and your employees' time. You can counteract this with a professional collections partner. We have been recovering outstanding funds for our customers both quickly and successfully for more than 35 years. Our focus here is on collections management for a large number of receivables. Some of the benefits for you:

International collections are absolutely indispensible for many sectors - especially for enterprises looking to exploit global networking opportunities and advance into international markets. After all, you are just as likely to encounter customers who refuse to pay overseas as you are in your domestic market. The UNIVERSUM Group, in cooperation with a partner company, collects your outstanding receivables worldwide - thereby securing your liquidity. This offers you many benefits, including:

If your debtors do not respond to payment requests either in writing or on the telephone, a collection field service can help. You can commission this service at any point during the collections process. It is typically more affordable, and thereby subject to fewer risks, than using a bailiff. Our field service agents have all been psychologically trained in how to handle debtors. Their friendly yet resolute manner helps secure a high debt recovery rate – without harming customer relations. The benefits of this for you include:

What does the term "collections" mean?

The term "collections" describes the business-related recovery of outstanding receivables . It can be used whenever a debtor fails to make a payment that is due to the respective creditor. In this case, the creditor engages a collection agency, which is commissioned with recovering the respective amount.

What process is followed for collections?

If a customer fails to pay an outstanding invoice despite having received multiple reminders, the company seeking to recover the amount can pass on the receivable to a collection agency. This agency then collects the receivable in the name of the company. Alternatively, the receivable can be assigned in full to the collection agency.

How do online shops handle collections?

In the event of a payment default, owners of online shops also rely on service providers that specialise in risk and receivables management to collect outstanding amounts from their respective debtors. However, shop owners often also use other services of companies before things get this far, such as credit checks , to protect themselves from payment defaults.