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FTI GROUP: Flexible and Secure Booking for Holidaymakers

Europe’s third-largest tour operator chooses Unzer as its payment partner

4 minutes



Tour operator


Credit card acceptance, acquiring

Unzer solutions

Lean back, unwind, and enjoy: There’s nothing better than a relaxing holiday. That’s why millions of people per year travel with the FTI GROUP and its numerous popular brands. To make the booking process as simple and stress-free as possible for its customers, the group chose Unzer as its payment partner.

Certainty in Uncertain Times

The FTI GROUP comprises many well-known brands and subsidiaries, including FTI Touristik, the third-largest tour operator in Europe. The group’s Dutch and French subsidiaries also partner with Unzer.

Covid-19 often caused uncertainty amongst holidaymakers. More and more travel enthusiasts are now opting for package holidays. Their benefits have never been more evident. Package holidays offer travellers legal and financial protection, as well as a dedicated contact person for any questions and uncertainties before, during, and after the holiday. The FTI FLEX tariffs offer additional flexibility through generous rebooking and cancellation conditions. In this way, the tour operator gives its customers as much freedom as possible and offers certainty in uncertain times.

In addition to this flexibility, the FTI GROUP wanted to make the booking process as quick and easy as possible for its customers. For this reason, the tour operator needed a payment partner that would enable it to accept credit card payments.

A package holiday provides a legal framework to protect customers. The need for this has grown significantly again in the past two years.

Ralph Schiller, Managing Director, FTI GROUP

More Options for Travellers

In Germany, credit cards are the most popular payment method for booking holidays online. According to a survey, around 30% of holidaymakers prefer to pay for their flights and hotel by credit card.¹ The FTI GROUP enlisted Unzer’s acquiring services to enable it to accept Mastercard and Visa payments. These popular payment methods allow the FTI GROUP to offer its customers more flexibility when booking their holiday. Unzer supported the travel operator with the integration and offers ongoing operational and technical support.

The Reliable Payment Partner for the Travel Industry

In these uncertain times the travel industry needs to adapt. The FTI GROUP has risen to this challenge. With flexible booking and payment options and its Corona Travel Promise, the travel operator has increased trust amongst its customers.

Unzer supports the travel industry in all areas of payment. That helps travel companies to offer the right selection of payment methods, increase conversions, and reduce transaction costs.

¹Source: Statista - Survey on preferred payment methods for online travel bookings in Germany 2019

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