Use our online form to order replacements for your defective Verifone H5000 terminals.
Many merchants around Germany have recently been experiencing technical issues with Verifone H5000 terminals. Due to a certificate error, the popular payment terminals are no longer functioning. Unfortunately, the fault cannot be fixed remotely: the faulty devices need to be manually repaired or replaced.
As a payment partner, we have been working hard to find a simple solution for our merchants. To ensure our merchants can start accepting card payments as soon as possible, we have set up an online service where they can request replacement devices. Unzer merchants with the affected Verifone H5000 terminals can simply fill in a few details online to order free replacements.